Refund Policy

At MA Towels, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 7 days of receiving your order. To be eligible for a return, items must be unused, unwashed, and in their original packaging.

Non-Returnable Items

• Used or washed towels and bathrobes
• Items damaged due to improper use
• Sale or clearance items

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 7–10 business days.

Exchanges

If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 48 hours of delivery.

Shipping Costs

Shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

How to Request a Return

To initiate a return or refund request, please contact us with your order number and reason for return.

Email: support@matowels.com

MA Towels reserves the right to update this refund policy at any time without prior notice.